L1 Service Desk - Zones India
Company Overview: Bengaluru East, Karnataka, India
When it comes to IT solution providers, there are many choices. But when it
comes to providers with innovative and differentiating end-to-end service
offerings, there’s only one: Zones – First Choice for IT.TM
Zones is a global Solution Provider of end-to-end IT solutions with an
unmatched supply chain. Positioned to be the IT partner you need, Zones, a
Minority Business Enterprise (MBE) in business for over 35 years, specializes
in Digital Workplace, Cloud & Data Center, Networking, Security, and
Managed/Professional/Staffing services. Operating in more than 120 countries,
leveraging a robust portfolio, and utilizing the highest certification levels
from key partners, including Microsoft, Apple, Cisco, Lenovo, Adobe, and more,
Zones has mastered the science of building digital infrastructures that
transform the way business operate ensuring whatever they need, they can
consider it done, follow Zones, LLC on Twitter (Zones), LinkedIn, and
Facebook.
Position Overview
To provide technical support & assistance to customers remotely. To ensure
client satisfaction and ability to resolve customer issues at first contact.
Must have good technical knowledge and an ability to communicate effectively
to understand the problem, empathize and provide a solution at the earliest.
To ensure user queries or issues are captured, validated, and triaged for
further processing. To ensure various types of information or updates are
communicated to users through appropriate channels.
What You’ll Do As The (L1- Service Desk)
The requirements listed below are representative of the knowledge, skill,
and/or ability required. Reasonable accommodations may be made to enable
individuals with disabilities to perform the essential functions.
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Serve as the first point of contact for customers seeking
technical assistance via phone, chat, and email.
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Provide core IT support to global clients in a 24/7 rotational
shift environment.
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Troubleshoot and configure desktop hardware, peripherals, and
mobile devices.
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Perform remote diagnostics and guide users through
problem-solving steps.
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Install, configure, and troubleshoot operating systems
(primarily Windows) and software applications.
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Create and document real-time tickets, ensuring tasks are
completed within defined SLAs.
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Escalate unresolved issues to higher-level support as needed.
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Maintain accurate logs of issues, resolutions, and customer
interactions.
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Communicate effectively within a team using chat platforms
like Microsoft Teams and Skype.
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Deliver excellent customer service with strong communication
and multitasking skills.
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Suggest improvements to procedures and knowledge base articles
based on customer feedback.
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Demonstrate a solid understanding of computer systems and
basic technical issue resolution.
What You Will Bring To The Team
- Experience – 0- 0.6 months in IT Support
- Education – Any graduate
Zones Offers a Comprehensive Benefits Package
While we’re committed to providing top-tier solutions, we’re just as committed
to supporting our own teams. We offer a competitive compensation package where
our team members are rewarded based on their performance and recognized for
the value they bring into our business. Our team members enjoy a variety of
comprehensive benefits, including Medical Insurance Coverage, Group Term Life
and Personal Accident Cover to handle the uncertainties of life, flexible
leave policy to balance their work life.
At Zones, work is more than a job – it's an exciting career immersed in an
inventive, collaborative culture. If you’re interested in working on the
cutting edge of IT innovation, sales, engineering, operations, administration,
and more, Zones is the place for you!
All qualified applicants will receive consideration for employment and will
not be discriminated against on the basis of race, color, religion, sex,
sexual orientation, gender identity, national origin, disability, protected
veteran status, age, genetic information, or pregnancy.
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Benefits found in job post
Medical insurance
Final Thoughts
If you're an experienced Service Desk Engineer seeking a challenging role
with excellent growth opportunities, the OSI Digital Walk-in Drive in
Hyderabad is worth attending. With exposure to enterprise technologies,
international customer support, and career advancement opportunities, this
position is ideal for professionals looking to take the next step in their
IT support career.
Ensure you carry all the required documents and arrive at the venue during
the specified interview timings.
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