Infosys HIRING FOR Technical Process Role | 2022 | 2021 | 2020 | 2019

 

 

 

 

 
Hello guys, this post is about to inform you that Infosys HIRING FOR Technical Process Role | 2022 | 2021 | 2020 | 2019

Responsibilities

Communication and Customer Service Skills

• Active listening and questioning, an eye for detail to determine the root cause of the issue, to avoid repeat contacts and further effort to resolve issues
• Display Ownership and accountability
o Quickly build trust and confidence with customer
o Own and resolve customer issues efficiently, effectively and empathetically
• Excellent comprehension and articulation skills
• Excellent communication skills verbal and written
• Demonstrate positive attitude
o Willingness to learn and open to feedback
o Helpful
o Patience and perseverance

Analytical and Problem solving skills

• Analytical problem solvers who will understand issues, evaluate solutions and work with their colleagues, to resolve customer issues
• Problem solving skills and quick thinking to own & resolve customers’ issues independently, thoroughly & efficiently
• Able to identify sales opportunities and upselling

 

Time Management Skills

 

• Being proactive and show the utmost respect for customer’s time
• Good time management, ensuring all contacts with customers add value
• Ability to Multitask

Computer skills

• General support knowledge of Operating systems across various platforms, general productivity applications like MS outlook, MS excel, Lotus Notes etc
• Knowledge on basic concepts of networking.
• Working knowledge of MS Office


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