Walk-in Drive for Service Desk Engineer in Hyderabad OSI Digital Hiring

Walk-in Drive for Service Desk Engineer in Hyderabad | OSI Digital Hiring (3–8 Years Experience)

Are you an experienced Service Desk Engineer looking for your next career opportunity in Hyderabad? OSI Digital Pvt. Ltd. is conducting a Walk-in Drive for skilled IT professionals with experience in Technical Support, IT Service Desk, Active Directory, Office 365, AWS, Citrix VDI, VPN, MFA, and ITIL practices.

If you have 3 to 8 years of Service Desk experience, strong customer support skills, and are comfortable working in a 24x7 rotational shift environment, this could be an excellent opportunity to join a growing global IT organization.

Walk-in Drive Overview

About the Opportunity

OSI Digital is hiring experienced Service Desk Engineers to support business users in a 24x7 IT environment. The selected candidates will work on incident management, service requests, technical troubleshooting, and IT operations while ensuring an excellent end-user experience.

This role also offers strong career growth opportunities into positions such as:

• Service Desk Lead
• Service Desk Manager
• IT Operations Manager

based on performance, technical expertise, and leadership skills.

Eligibility Criteria

Candidates should meet the following requirements:

• 3 to 8 years of Service Desk or Technical Support experience.
• Excellent verbal and written communication skills.
• Strong customer service and email etiquette.
• Experience supporting international customers.
• Ability to work in rotational shifts.
• Comfortable working from the Hyderabad office.
• Notice period between Immediate and 30 days.

Note: As per the employer's job advertisement, this walk-in drive is open to male candidates only.

Required Technical Skills

Applicants should have experience in one or more of the following technologies:

• Microsoft Office 365 (O365)
• Active Directory (AD)
• AWS
• Citrix VDI
• VPN
• Multi-Factor Authentication (MFA)
• OneDrive
• User Device Management
• Authentication Troubleshooting
• Windows Remote Desktop Support
• IT Service Desk Operations
• Technical Support
• Incident Management
• Service Request Management
• ITSM Tools
• ServiceNow (SNOW)
• Jira
• TeamViewer
• Bomgar
• LogMeIn
• Microsoft Teams
• Remote Desktop Protocol (RDP)
• ITIL Best Practices

Job Responsibilities

As a Service Desk Engineer, your responsibilities will include:

• Providing L1 and L2 technical support for incidents and service requests.
• Troubleshooting issues through Phone, Remote Desktop, TeamViewer, Microsoft Teams, and other remote support tools.
• Resolving end-user computing and authentication issues.
• Supporting Office 365, Active Directory, VPN, AWS, Citrix VDI, and OneDrive environments.
• Managing onboarding and offboarding activities in Active Directory.
• Creating and updating:
• User Guides
• Knowledge Base (KB) Articles
• Standard Operating Procedures (SOPs)
• Generating status reports and incident reports.
• Escalating critical incidents based on severity levels.
• Recommending improvements to enhance IT service performance and prevent recurring issues.

Preferred Experience

Recruiters are looking for candidates who have experience in:

• International Technical Support
• IT Service Desk
• Incident & Request Management
• Active Directory Administration
• Office 365 Administration
• End User Computing
• Remote Desktop Support
• Ticketing Tools
• Customer Support
• Voice Process

Who May Not Be Suitable for This Role?

According to the employer, this role may not be suitable for candidates who:

• Have never supported international customers.
• Lack experience in Technical Support or Service Desk environments.
• Have no experience with Active Directory onboarding/offboarding.
• Are not willing to work from the office.
• Cannot work in 24x7 rotational shifts.

Walk-in Venue

OSI Digital Pvt. Ltd.

Address:

Plot #37, L&T Infocity Lane,

HITEC City Phase 2, Madhapur,

Hyderabad, Telangana – 500081

CLICK HERE

Documents to Carry

Candidates attending the walk-in interview should carry:

Updated Resume

Passport-size Photographs

Government ID Proof

Educational Certificates

Experience Certificates

Latest Salary Slips

Relieving Letter (if applicable)

Why Join OSI Digital?

Working with OSI Digital offers several benefits, including:

• Opportunity to work with international clients.
• Exposure to enterprise IT infrastructure.
• Hands-on experience with modern technologies.
• Career growth into leadership and IT Operations roles.
• Learning opportunities in Service Management and ITIL practices.
• Professional and collaborative work environment.

Interview Preparation Tips

Before attending the walk-in drive, make sure to:

• Revise Active Directory concepts.
• Review Office 365 Administration.
• Practice troubleshooting VPN and MFA issues.
• Refresh AWS and Citrix VDI fundamentals.
• Understand Incident Management processes.
• Review ITIL concepts.
• Prepare for technical troubleshooting scenarios.
• Practice customer handling and communication skills.

Final Thoughts

If you're an experienced Service Desk Engineer seeking a challenging role with excellent growth opportunities, the OSI Digital Walk-in Drive in Hyderabad is worth attending. With exposure to enterprise technologies, international customer support, and career advancement opportunities, this position is ideal for professionals looking to take the next step in their IT support career.

Ensure you carry all the required documents and arrive at the venue during the specified interview timings.

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